Support
Exceptional Customer Service Every Step of the Way
Protractor’s support team is committed to delivering outstanding customer service, ensuring you get the most out of our software for your business. Whether you’re troubleshooting an issue, exploring features, or seeking advice on maximizing the platform, our expert team and extensive resources are here to provide the support you need, whenever you need it.
Training Resources
Learn Protractor Like a Pro
Protractor software offers a range of training resources to help users enhance their skills, including basic and intermediate Service Advisor classes. With guided walkthroughs available through the Protractor Plus knowledge platform, users can easily learn and navigate the system for optimal performance.
- Empowers users to maximize the system’s potential
- Provides scalable training for new and experienced users
- Reduces onboarding time with structured learning paths
Help Page
Support When You Need It
Protractor’s help page offers a complete set of resources to assist users, including live chat support, detailed FAQs, and troubleshooting guides, all accessible directly from the interface for quick problem-solving.
- Reduces downtime with instant access to support
- Enhances user confidence with detailed guides and FAQs
- Simplifies issue resolution with live chat assistance
Live Chat
Support at Your Fingertips
Protractor’s live chat provides instant support right when you need it. With real-time assistance from experts, you can quickly resolve issues without wasting time searching for answers. This feature ensures smoother workflows and minimizes downtime, so you can stay focused on your tasks while getting the help you need effortlessly.
- Access support directly from our website
- Get quick service from one of our friendly team members
- Always get assistance from a human. No bots or automated answers
In-Product Support
Get Help Without Leaving the System
Protractor software includes direct access to our support team via email, phone, or Zoom. Users can join remote sessions with support agents directly from the application. With guidance available directly within the software, troubleshooting becomes faster and easier, allowing you to stay focused on your tasks without unnecessary interruptions.
- Simplifies technical support with integrated tools
- Reduces frustration with multiple, flexible contact options
- Increases issue resolution speed with remote support capabilities
Feedback Portal
Shape the Future of Protractor
Protractor’s feedback portal, powered by Canny, gives customers a voice in shaping the product. Users can submit feature requests, vote on planned updates, and stay informed about ongoing development, ensuring their needs are always heard.
- Encourages user engagement and feedback
- Promotes transparency in software development
- Aligns future updates with customer needs
Protractor Plus
Enhanced Learning for Advanced Users
The Protractor Plus learning platform provides shops with the tools and training needed to get the most out of their software. Enjoy a library of on-demand videos designed for advanced users to deepen their skills and knowledge on key features.
- Provides in-depth learning for experienced users
- Supports advanced customization and optimization
- Elevates shop performance with specialized tools
INTEGRATION
Partnering for Success: Integrations That Work for You
Protractor is dedicated to enhancing your software’s success through strategic partnerships and seamless integrations designed to boost efficiency and drive results.
Learn more
Protractor Features
Digital Vehicle Inspection
Enhance transparency, enable clear communication, and empower customers to make informed decisions. Build trust in the repair process with better insights and a more reliable experience.
Learn More
Integrated Payments
Integrated payments enable faster checkouts, minimize errors, improve accuracy, and free up time to focus on delivering exceptional service and enhancing customer satisfaction.
Learn More
Customer Communication
Optimize customer communication with Protractor’s tools like Text-To-Pay, built-in emailing, and 24/7 online booking. Enhance payments, messaging, and scheduling – all in one easy-to-use software.
Learn More
Matrices
Manage parts and inventory with Protractor’s tools, including catalog lookups, vendor integrations, warranty handling, core tracking, and return management.
Learn More
Shop Management
Protractor’s shop management software helps modern aftermarket shops manage single or multi-location operations, track profit centers, enable team communication, and ensure data security.
Learn More
Parts & Inventory
Manage parts and inventory with Protractor’s tools, including catalog lookups, vendor integrations, warranty handling, core tracking, and return management.
Learn More
Dashboards
Discover Protractor’s pricing tools, including Linear Parts & Labor Matrices, Margin Thresholds, and Automated Labor Bumps, designed to ensure precise, consistent, and fair service pricing.
Learn More
Accounting
Manage your shop finances efficiently with Protractor’s accounting tools. Robust features include an integrated general ledger, receivables, payables, tax tracking, and banking integration.
Learn More
“
“Protractor has been a game changer for my small business. It allows me to track everything in one place, including appointments, inventory, work orders, invoices, and accounting. They provide excellent training on the software. I feel confident in running my business more efficiently with Protractor. I highly recommend Protractor to other automotive technicians looking to start their own business.”
“
“Our shop has been using Protractor for several years, it’s easy to learn and easy to use! And it’s great I can access it from my laptop wherever I go. Today I needed assistance with a quick issue setting up online suppliers and Isabelle had me fixed up in only a few minutes.”
“
“We have been in the automotive business for 30 years. Throughout that time we have constantly been on the lookout for advantages that will help us stand out among our competitors. Since we switched to Protractor we have not looked back. Protractor has streamlined our accounting procedures while still allowing us to track and project growth with a few short keystrokes. I would highly recommend this program to any business looking to increase productivity and profits.”
“
“When it was time to upgrade, I looked at all the systems available. Protractor was way out in front, with built-in features such as integrated labour guides and online parts ordering right on to the work order and into payables automatically, email reminders, technician time clock, fast estimating, keeping track of deferred work and prompting the Advisors for the next service. These service additions pay for the price of the software alone!”
“
“Other shop management software may be impressive, like a Ferrari or Lamborghini, but Protractor stands in a class of its own. It’s the Formula 1 of shop management systems—unmatched in performance and excellence.”
“
“We were looking for something more robust. From an owner’s standpoint, my favorite feature is the reporting capabilities. With all the dashboards and reports, the technician time tracking and the efficiency monitoring within each job is one of the best features of Protractor. My service advisors really like the work order layout, history, deferred work tabs, and analysis tab – you can maximize your gross profit per billed hour within each work order. It’s been a true game-changer!”
