Customer Communication
Simplify Customer Communication with Protractor Software
Straightforward communication is the key to building trust and loyalty with your customers. Protractor software streamlines customer interactions with powerful tools like built-in emailing, Text-to-Pay options, and online appointment booking. From sending estimates and payment links to offering 24/7 scheduling, Protractor simplifies every step of the process, saving you time while enhancing the customer experience. Keep your communication clear, efficient, and hassle-free – all within one easy-to-use software.
Text to Pay Text Messages
Upgrade Your Checkout Experience with Text to Pay
Upgrade your checkout process with Text to Pay. Send customers payment links via text message that make paying fast and easy – before they even arrive for pickup. By offering a seamless, contactless payment option, you’ll reduce wait times and keep things moving smoothly. It’s a smarter, faster way to get paid.
- Simplify payments with Text to Pay by sending customers quick payment links via text message
- Reduce wait times and streamline operations with seamless, contactless payments
- Offer a smarter, faster way to get paid before customers even arrive for pickup
Automated Communications
Keep Everyone Informed Automatically
Automations streamline communication and workflow by notifying service advisors as soon as a technician completes an inspection or work order. They can also enhance customer communication through automated text messages, keeping customers informed when work begins, estimates are ready, or repairs are completed. These features make it easy to keep everyone updated at every stage of the process.
- Get real-time notifications for service advisors when inspections or work orders are complete
- Keep customers updated with automated texts about starting repairs, sharing estimates, or finishing the job
- Ensure clear communication every step of the way
Emailing
Effortless Customer Communication
Connect with your customers using Protractor’s email feature. Effortlessly send estimates, repair orders, and messages directly from the Protractor software, keeping communication simple and efficient.
- Send estimates, repair orders, and messages directly from Protractor
- Streamline communication with customers using the built-in email feature
- Keep everything simple, efficient, and within one software
Online Appointment Booking
Convenient Scheduling for Customers
A user-friendly online widget designed to help customers effortlessly book appointments and check shop availability.
- Reduces administrative workload with automated scheduling
- Improves customer convenience with 24/7 booking access
- Increases shop efficiency with real-time updates
INTEGRATION
Partnering for Success: Integrations That Work for You
Protractor is dedicated to enhancing your software’s success through strategic partnerships and seamless integrations designed to boost efficiency and drive results.
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Protractor Features
Digital Vehicle Inspection
Enhance transparency, enable clear communication, and empower customers to make informed decisions. Build trust in the repair process with better insights and a more reliable experience.
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Integrated Payments
Integrated payments enable faster checkouts, minimize errors, improve accuracy, and free up time to focus on delivering exceptional service and enhancing customer satisfaction.
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Customer Communication
Optimize customer communication with Protractor’s tools like Text-To-Pay, built-in emailing, and 24/7 online booking. Enhance payments, messaging, and scheduling – all in one easy-to-use software.
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Matrices
Manage parts and inventory with Protractor’s tools, including catalog lookups, vendor integrations, warranty handling, core tracking, and return management.
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Shop Management
Protractor’s shop management software helps modern aftermarket shops manage single or multi-location operations, track profit centers, enable team communication, and ensure data security.
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Parts & Inventory
Manage parts and inventory with Protractor’s tools, including catalog lookups, vendor integrations, warranty handling, core tracking, and return management.
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Dashboards
Discover Protractor’s pricing tools, including Linear Parts & Labor Matrices, Margin Thresholds, and Automated Labor Bumps, designed to ensure precise, consistent, and fair service pricing.
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Accounting
Manage your shop finances efficiently with Protractor’s accounting tools. Robust features include an integrated general ledger, receivables, payables, tax tracking, and banking integration.
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“Protractor has been a game changer for my small business. It allows me to track everything in one place, including appointments, inventory, work orders, invoices, and accounting. They provide excellent training on the software. I feel confident in running my business more efficiently with Protractor. I highly recommend Protractor to other automotive technicians looking to start their own business.”
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“Our shop has been using Protractor for several years, it’s easy to learn and easy to use! And it’s great I can access it from my laptop wherever I go. Today I needed assistance with a quick issue setting up online suppliers and Isabelle had me fixed up in only a few minutes.”
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“We have been in the automotive business for 30 years. Throughout that time we have constantly been on the lookout for advantages that will help us stand out among our competitors. Since we switched to Protractor we have not looked back. Protractor has streamlined our accounting procedures while still allowing us to track and project growth with a few short keystrokes. I would highly recommend this program to any business looking to increase productivity and profits.”
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“When it was time to upgrade, I looked at all the systems available. Protractor was way out in front, with built-in features such as integrated labour guides and online parts ordering right on to the work order and into payables automatically, email reminders, technician time clock, fast estimating, keeping track of deferred work and prompting the Advisors for the next service. These service additions pay for the price of the software alone!”
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“Other shop management software may be impressive, like a Ferrari or Lamborghini, but Protractor stands in a class of its own. It’s the Formula 1 of shop management systems—unmatched in performance and excellence.”
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“We were looking for something more robust. From an owner’s standpoint, my favorite feature is the reporting capabilities. With all the dashboards and reports, the technician time tracking and the efficiency monitoring within each job is one of the best features of Protractor. My service advisors really like the work order layout, history, deferred work tabs, and analysis tab – you can maximize your gross profit per billed hour within each work order. It’s been a true game-changer!”
